First MCLC in Australia
The Microsoft Certified Learning Consultant (MCLC) certification recognizes MCTs who have frequent consultations with their customers. Their role is more that of a technology trainer—they diagnose current and desired business performance and design learning solutions to bridge the gap.
A candidate who earns the MCLC certification has a set of skills that align with the consultative selling cycle. During the application process, candidates must submit a case study that demonstrates their qualifications in four key competencies: assessment, design, development, and evaluation.
- Assessment: The MCLC evaluates the customer’s overall learning requirements, business objectives, desired results, and constraints, and conducts a skills assessment to identify specific training needs.
- Design: the MCLC designs a customized learning solution, which may be a blend of classroom courses, e-learning materials, and reference books.
- Development: After the design has been accepted, the MCLC develops and implements a customized solution—a process that requires both technical and training expertise.
- Evaluation: Throughout the project and upon completion, the MCLC works with the customer to evaluate the effectiveness of the solution and to calculate the return on investment (ROI).