Hyundai Customer Care
Hyundai has a very bad customer service and I highly recommend not buying their cars, while I assure you, you will be let down in the first issue you have with your car. Please always ask the service wait time before you sign. You will see some of them have up to five months waiting time, yes 5 Months waiting for get your car serviced. And this includes factory defects, and calling the Hyundai Customer Care team is also useless. All they do is buy time to cover their back and at the end they refer you back to the dealership.
Here is my Hyundai Story
Hyundai, one of the world’s leading automobile companies, is known for its “reliable cars ” and supposed good customer service. But unfortunately, Hyundai’s customer service has recently been receiving a lot of unfavorable reviews.
Many Hyundai customers have been unhappy with the company’s customer service. Most of the complaints stem from the long wait times for service response, the lack of understanding from customer service representatives, and the lack of efforts to resolve issues. Additionally, customers have reported feeling as if they’re being ignored or that their concerns are not taken seriously.
When customers make a complaint to Hyundai, they can expect to wait a long time to get a response. Customers often have to wait days or even weeks for a response, and usually the response they get is not helpful. Furthermore, when reaching out to customer service, customers often feel like they’re not being heard or that their complaints are being dismissed. This is especially true if they don’t receive a response from Hyundai.
Hyundai customers have also reported that the customer service representatives lack the knowledge or training to properly address their concerns. Representatives often misdirect customers and give incorrect information. This lack of understanding and compassion is often frustrating for customers who just want their issues resolved.
Overall, Hyundai’s customer service is far from satisfactory. Customes do not getting the help they need in a timely manner and are often treated with indifference or even hostility. This is a major problem for a company that prides itself on customer service and satisfaction. Hyundai needs to make some serious changes to its customer service or else more customers will likely become dissatisfied with the company.
If you think I am the one, then have a look here
Hyundai Web Site
If you check tehir web site, all what they do give promises which they cannot fulfill.
Hyundai Tucson
The fourth-generation Tucson is one of the better compact SUVs. With the standard 187-hp, 2.5-liter four-cylinder coupled to an eight-speed automatic, the Tucson accelerates leisurely unless you get the hybrid version which is more responsive, quieter and more fuel efficient.
1. Front Collision Avoidance System problem
One of the problems you should expect when buying a Hyundai Tucson is a malfunctioning front Collision Avoidance feature
2. Sudden stops without warnings
Many drivers often ask themselves if Tucson will delay alerting them of potential collisions. In some cases, Tucson stopped in the middle of the road without sending any warning
3. Transmission Issues
Drivers also report shifting and transmission issues.
4.No Sound From Speakers
This problem is specific to gas-driven Tucsons with navigation units.
5. Hesitation on Acceleration
Owners have described a hesitation of approximately 2 seconds before the car decides to accelerate.
6. Air Conditioning Problems
There have been a large number of complaints from Tucson owners due to the Air Conditioning not working.
7. Forward Collision Not Working
The Forward Collision System is designed to outright prevent or to reduce the effects of a forward collision.
Why Not Hyundai
Check their website carefully you will see car shopping assurance but teh same assurance and detailed descriptions does not applies when it comes to customer stratification, yes do list their warranty details but without any timeline even for factory issues
False Statement 1 : We care about drivers, so we build technology and programs that put them first, always..
Lie, they build cars which supposed to help us drivers , but in the first issue we face, they expect us to wait 4 months to get a
Hyundai’s customer service is widely known to be poor, with many customers reporting long wait times and unhelpful responses. Learn more about the issues with Hyundai’s customer service and how to get the help you need.
Statement 2: Maintenance now included.
Correct, but with nearly 5 months wait time on servicing. 5 months to service your car… five months 150 days … And then if you carefully read the web site you will see this binding statement :
Each service must be obtained within 1,000 miles or 1 month of the designated time listed in the Owner’s Manual. A customer’s failure to redeem services prior to the expiration of the applicable mileage/term will not void any unredeemed future services.
Statement 3 : Standard on every new Hyundai.
More than giving you added peace of mind, our full suite of warranties—including an extensive New Vehicle Warranty, industry-leading Powertrain Warranty, 24-hour Roadside Assistance and more—support our commitment to provide vehicles of high quality, dependability and reliability
I had a very common issue wjile my car was still under 1500 miles, and I have been asked to wait 5 months to get this “high quality” car fixed. When I reached out to Hyundai Customer care, they were also useless.
More than giving you added peace of mind, our full suite of warranties—including an extensive New Vehicle Warranty, industry-leading Powertrain Warranty, 24-hour Roadside Assistance and more—support our commitment to provide vehicles of high quality, dependability and reliability.
Standard on every new Hyundai.
More than giving you added peace of mind, our full suite of warranties—including an extensive New Vehicle Warranty, industry-leading Powertrain Warranty, 24-hour Roadside Assistance and more—support our commitment to provide vehicles of high quality, dependability and reliability.
Hyundai Dealership
They are usually good until they get your money. Please always ask the service wait time before you sign. You will see some of them have up to five months waiting time, Yes 5 Months waiting for get your car serviced. And this includes factory defects,
To read more reviews, click here
hyundai reliability – consumer reports – hyundai reliability rating – hyundai Tucson – hyundai dealership – Are Hyundai cars good quality? – Is Hyundai as reliable as Toyota?- hyundai dealership
